Privacy Policy

Effective Date: June 29, 2026

This document contains the following policies governing purchases, delivery, and events:

Part 1: Shipping & Delivery Policy

Preface Wine offers local delivery of wine and related products. Because we are a licensed alcohol retailer, our delivery service is limited to specific areas and subject to the requirements below.

Delivery Area

We currently deliver only within Palm Beach County and the surrounding South Florida counties. Our delivery area includes:

  • Palm Beach County
  • Broward County
  • Miami-Dade County
  • Martin County

We do not ship outside of these counties and do not offer interstate or out-of-state shipping at this time. If you place an order with a delivery address outside our service area, we will contact you to arrange in-store pickup or to cancel and refund the order.

Age Verification (21+)

All deliveries of alcohol require a valid, government-issued photo ID showing the recipient is 21 years of age or older. By law:

  • An adult 21 or older must be present to accept the delivery and sign for it.
  • Our driver will verify the recipient's ID at the time of delivery.
  • We cannot deliver to anyone who appears to be intoxicated or who is unable or unwilling to provide valid ID.
  • If no eligible adult is available to accept the order, the delivery will not be completed and re-delivery or restocking fees may apply.

Delivery Times and Fees

  • Delivery windows, scheduling, and any applicable delivery fees or order minimums will be shown at checkout.
  • We make every effort to deliver within the estimated window, but delivery times are not guaranteed and may be affected by weather, traffic, or other factors.
  • Deliveries are made during our standard delivery hours and in compliance with all applicable state and local laws governing the sale and delivery of alcohol.

In-Store Pickup

In-store pickup is available at our Delray Beach location. A valid photo ID showing you are 21 or older is required at pickup. Orders not picked up within the timeframe noted at checkout may be cancelled and refunded, less any applicable restocking fee.

Risk of Loss and Inspection

We encourage you to inspect your order at the time of delivery. If a product arrives damaged, please refer to Part 2: Returns & Refund Policy and contact us promptly so we can make it right.

Compliance

All sales and deliveries are subject to Florida law and the terms of our alcohol license. We reserve the right to refuse or cancel any order that would violate applicable law or our licensing requirements.

Part 2: Returns & Refund Policy

At Preface Wine, we want you to be satisfied with your purchase. Because we sell alcoholic beverages, returns are subject to Florida law, which limits our ability to accept returns of alcohol. This policy explains when returns and refunds are available.

Damaged, Defective, or Flawed Wine

If a bottle is damaged in delivery, leaking, or is corked or otherwise flawed, we will make it right. To qualify:

  • Contact us within 7 days of receiving your order at the email below.
  • Provide your order number and a photo of the damaged or defective product where possible.
  • For corked or flawed wine, please retain the bottle (with the remaining contents) and the cork, as we may need to inspect or report it to our supplier.

Qualifying items will be replaced or refunded at our discretion.

Incorrect Items

If you received the wrong product, contact us within 7 days and we will arrange a replacement or refund of the affected item.

Items That Cannot Be Returned

Due to laws governing the sale of alcohol and for safety and quality reasons, we generally cannot accept returns of:

  • Wine or other alcohol that has been opened, consumed, or is not in its original, unopened condition (except where corked or flawed).
  • Products that have been improperly stored after delivery or pickup.
  • Items purchased on final-sale, clearance, or special-order terms, unless damaged or defective.
  • Gift cards and event tickets (see Part 3: Reservation & Event Policy).

How Refunds Are Issued

  • Approved refunds are issued to the original payment method.
  • Please allow up to 7–10 business days for the refund to appear, depending on your bank or card issuer.
  • Delivery fees are non-refundable except where an order was not delivered due to our error.

Order Cancellations

You may request to cancel an order before it has been dispatched for delivery or prepared for pickup. Once an order is out for delivery, it generally cannot be cancelled. Contact us as soon as possible if you need to cancel.

Wine Club and Subscriptions

Wine club memberships may be cancelled in accordance with the terms of your membership. Shipments or selections already processed are subject to this Returns & Refund Policy. Contact us for assistance with your membership.

Part 3: Reservation & Event Policy

Preface Wine hosts tastings, classes, and special events. This policy explains how reservations and event tickets work, including our cancellation and refund terms. By reserving or purchasing a ticket, you agree to the terms below.

Paid Event Tickets Are Non-Refundable

All payments for ticketed events, tastings, and classes are final and non-refundable. Once you purchase a ticket or pay a reservation fee for an event, that payment cannot be refunded, including if you are unable to attend or do not show up. This non-refundable policy applies regardless of the reason for cancellation by the guest.

Rescheduling and Transfers

While paid tickets are non-refundable, we understand plans change. As a courtesy and at our sole discretion, we may allow you to:

  • Transfer your ticket to another person, provided that person meets all eligibility requirements (including being 21 or older).
  • Apply the value of your ticket toward a future event, if you notify us at least 48 hours before the event.

Courtesy rescheduling or transfers are not guaranteed and may be subject to availability.

Events Cancelled or Rescheduled by Us

If we cancel an event, you will be offered a full refund of the ticket price or the option to apply it to a future event. If we reschedule an event, your ticket will be honored for the new date; if you cannot attend the new date, you may request a credit toward a future event.

Age Requirement

All guests attending wine tastings, classes, and events involving alcohol must be 21 years of age or older. Valid government-issued photo ID is required at the door. Guests who cannot provide valid ID will not be admitted and will not receive a refund.

Arrival and Late Seating

Please arrive on time. Tastings and classes often begin promptly, and late arrivals may miss part of the experience. We cannot offer refunds or credits for late arrival or partial attendance.

Responsible Service

We serve alcohol responsibly and in compliance with Florida law. We reserve the right to refuse service to any guest who appears intoxicated or who behaves in a manner that is unsafe or disruptive, without refund.

Private Events and Group Reservations

Private events, buyouts, and large group reservations may be subject to separate deposit, minimum-spend, and cancellation terms, which will be provided to you at the time of booking. Deposits for private events are non-refundable unless otherwise stated in your booking agreement.

Contact Us

If you have any questions about these policies, please contact us:

Preface Wine

279 NE 2nd Avenue, Delray Beach, FL 33444
Email: support@preface.wine
Website: www.preface.wine