Returns & Refunds Policy

Preface Wine

Effective Date: July 27, 2026

Part 2: Returns & Refund Policy

At Preface Wine, we want you to be satisfied with your purchase. Because we sell alcoholic beverages, returns are subject to Florida law, which limits our ability to accept returns of alcohol. This policy explains when returns and refunds are available.

Damaged, Defective, or Flawed Wine

If a bottle is damaged in delivery, leaking, or is corked or otherwise flawed, we will make it right. To qualify:

  • Contact us within 7 days of receiving your order at the email below.
  • Provide your order number and a photo of the damaged or defective product where possible.
  • For corked or flawed wine, please retain the bottle (with the remaining contents) and the cork, as we may need to inspect or report it to our supplier.

Qualifying items will be replaced or refunded at our discretion.

Incorrect Items

If you received the wrong product, contact us within 7 days and we will arrange a replacement or refund of the affected item.

Items That Cannot Be Returned

Due to laws governing the sale of alcohol and for safety and quality reasons, we generally cannot accept returns of:

  • Wine or other alcohol that has been opened, consumed, or is not in its original, unopened condition (except where corked or flawed).
  • Products that have been improperly stored after delivery or pickup.
  • Items purchased on final-sale, clearance, or special-order terms, unless damaged or defective.
  • Gift cards and event tickets (see Part 3: Reservation & Event Policy).

How Refunds Are Issued

  • Approved refunds are issued to the original payment method.
  • Please allow up to 7–10 business days for the refund to appear, depending on your bank or card issuer.
  • Delivery fees are non-refundable except where an order was not delivered due to our error.

Order Cancellations

You may request to cancel an order before it has been dispatched for delivery or prepared for pickup. Once an order is out for delivery, it generally cannot be cancelled. Contact us as soon as possible if you need to cancel.

Wine Club and Subscriptions

Wine Club memberships are governed by Part 4: Wine Club Subscription Policy. Club payments are non-refundable once billed, and cancellations take effect after your next paid shipment. Damaged, corked, or otherwise flawed bottles from club shipments are covered by this Returns & Refund Policy.

Contact Us

Preface Wine

279 NE 2nd Avenue, Delray Beach, FL 33444

Email: support@preface.wine

Website: www.preface.wine